Lost 30 souls

I bought the 30 pack of souls from the webshop and it showed in the vault on website. Then when I logged into the game they were not there at all. I didn't save a screenshot because it was not a huge purchase but it still sucks to miss out.
Account name is Ampersand

Thankyou

I'm not sure what happened but this post was put at the bottom of the page.
Is there any chance of getting the souls back?
Thanks